Shipping policy

Shipping and Delivery Policy

Delivery coverage

Souq Al Shaikh delivers to customers throughout the Kingdom of Saudi Arabia.

Order confirmation

Cash on Delivery orders may be verified through a telephone call or WhatsApp message before dispatch. Please provide an active Saudi mobile number and respond to the confirmation request promptly.

Orders that cannot be confirmed may be placed on hold or cancelled.

Estimated delivery time

Most confirmed orders are delivered within 3–5 business days.

Delivery to remote locations may require additional time. Fridays, public holidays, severe weather, high order volumes and circumstances outside our reasonable control may also affect delivery times.

Delivery dates are estimates unless we expressly agree to a specific delivery date with you.

Delivery charges

Any applicable delivery charge will be clearly displayed on the product page, at checkout or during order confirmation.

If an order is advertised as including free delivery, no separate standard delivery charge will be collected from the customer.

Cash on Delivery

Payment is collected when the order is delivered. Please ensure that you or an authorized person is available to receive the order and pay the full order amount.

Payment methods available at delivery may depend on the delivery company. Unless another payment method is confirmed, customers should be prepared to pay in cash.

Delivery address and contact information

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name

  • Active mobile number

  • City and district

  • Street name and building number

  • Postal code, national address or location pin where available

Incorrect or incomplete information may delay delivery or cause the shipment to be returned.

If you notice an error in your address or telephone number, contact us immediately through our Contact page or WhatsApp at +966 57 983 9660. We cannot guarantee that address changes can be completed after dispatch.

Tracking and delivery contact

Where tracking is available, the tracking details may be sent through SMS, WhatsApp or another available communication method.

The delivery representative may call the telephone number provided with the order. Please answer delivery calls to avoid delays or unsuccessful delivery attempts.

Unsuccessful delivery attempts

If the customer cannot be contacted or is unavailable during the delivery attempts, the shipment may be returned to the warehouse.

Customers may contact us to request another delivery attempt. Any additional delivery charge will be disclosed and agreed upon before redispatch.

Delayed orders

We will make reasonable efforts to notify you of significant delivery delays.

Unless a different delivery period has been agreed or the delay results from circumstances legally considered beyond our control, customers retain any cancellation and refund rights provided under applicable Saudi law, including rights arising from a delivery delay exceeding 15 days.

Damaged, incomplete or incorrect deliveries

Please inspect the package as soon as reasonably possible after delivery.

If the package or product arrives damaged, incomplete or incorrect, contact us promptly with your order details and clear photographs or a video where reasonably possible. We will handle the issue according to our Returns and Refunds Policy at no additional return or replacement delivery cost to you where the issue is confirmed.

Returns

Returns, exchanges and refunds are governed by our separate 15-Day Returns and Refunds Policy.

This Shipping and Delivery Policy does not limit any rights available under applicable consumer law.

Last updated: 2 August 2026