↩️ 15-Day Returns
You may request a return within 15 days of receiving your order. Please contact our customer service team for return instructions and the return address.
To qualify for a return:
• The product must be unused and in its original condition and packaging, with all labels and accessories included.
• Opened or used hygiene and personal-care products cannot be returned.
• Customers are responsible for return shipping costs unless the product received is faulty, damaged, or incorrect.
• Photos or videos are required when reporting a faulty, damaged, or incorrect product. In such cases, Souq Al Shaikh will cover all return costs.
After the returned product is received and inspected, your refund will be processed within 7 business days through a Saudi bank transfer.