LONA - Reed Diffuser Collection

🚚 Fast & Free Delivery Across Saudi Arabia

Your order will be prepared and handed over to our delivery team within 24 hours. Once dispatched, delivery typically takes 4–5 business days. In some remote locations or during unexpected courier delays, delivery may take up to 6 business days.

✓ Free delivery on all orders
✓ Cash on Delivery available

Need assistance? Contact our customer service team through WhatsApp, phone, or email.

↩️ 15-Day Returns

You may request a return within 15 days of receiving your order. Please contact our customer service team for return instructions and the return address.

To qualify for a return:

• The product must be unused and in its original condition and packaging, with all labels and accessories included.
• Opened or used hygiene and personal-care products cannot be returned.
• Customers are responsible for return shipping costs unless the product received is faulty, damaged, or incorrect.
• Photos or videos are required when reporting a faulty, damaged, or incorrect product. In such cases, Souq Al Shaikh will cover all return costs.

After the returned product is received and inspected, your refund will be processed within 7 business days through a Saudi bank transfer.